July Production Update

Dear friends of Nebia,

Nine thousand Nebia Shower Systems are now out in the world! We have fulfilled almost all Kickstarter pledges with the exception of international orders. To our friends from abroad: thank you for your continued patience! We will begin international shipping in mid-August, and it will take approximately 5-6 weeks to fulfill all remaining orders.

The magical thing about Nebia is as more people choose to use it, the lower our collective footprint. Since the start of 2017, Nebia backers have saved an estimated 8 million gallons of water (30 million liters). By the end of the year, we estimate the total water saved by Nebia customers will surpass 40 million gallons (150 million liters). Thank you for being the genesis of this movement; the savings have only just begun.

Keep reading below for the following updates:

  • International delivery schedule
  • Collecting data on water savings
  • Distilling hundreds of reviews
  • Remaining U.S. backers: waiting on your response

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International delivery schedule

Without further ado, we will begin shipping to our backers outside of North America in August. You all have been incredibly patient as we have refined our production processes and have made custom pipe adapters. We are very grateful for your continued support and thrilled that you will be experiencing Nebia very soon.

If you are a backer and have requested shipping to Europe or anywhere else outside of North America (not Canada, Mexico and U.S.), PLEASE READ the details below.

  • Compatibility Requirements: Most bathrooms outside of North America have a set-up which is NOT compatible with Nebia. The key requirement for compatibility is that your water outlet exits the wall around head height or taller. In Europe (and other parts of the world) it is most common for the water outlet to exit below your waist height. Please visit this link for a full set of compatibility requirements and illustrations.

  • Required Survey: We require that all backers fill out a survey confirming their address and that their bathroom is compatible with Nebia. Everyone should have received this survey to the email address associated with their Kickstarter account. If you have not received this survey please check your spam folder for a message from Nebia or contact us at support@nebia.com.

When confirming your address, please make sure to leave an accurate phone number. This is required for all shipments outside of the U.S.

We will NOT ship your Nebia until you have responded to the survey. Please know that we don’t like filling out surveys either. However, it is the only way for us to ensure that Nebia will work in your home before we ship. :)

  • Shipping Schedule and Details: Orders will ship out daily as we produce them, starting in mid-August and lasting through September. In an effort to promptly get your Nebia(s) home, we have decided to ship all orders by air using FedEx. We are covering this additional cost to save 4-6 weeks of traditional overseas shipping time. As soon as your order ships, you will receive an email with your tracking information.

  • Import Taxes and Customs Duties: Orders shipped outside of the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient will be responsible for these charges. Please consult with your local authorities if you would like to estimate the cost. Unfortunately, we cannot provide accurate estimates as these costs can vary within countries.

  • Return Policy: We have a 30-day return policy, however, the customer is responsible for the arrangement and the cost of return shipping. Please visit this link for more information.

One final note: we have created custom adapters for all countries outside of North America. If you have requested to receive your order in any country other than Canada, Mexico or the U.S. you will receive a unit with BSPT adapters (British Standard Pipe Threads), which is used most commonly outside of North America.

Submit your water bill for a chance to win an Amazon gift card

We estimate that Nebias have saved over 8 million gallons of water already. In an effort to more precisely estimate water, energy and financial savings from using Nebia, we are collecting water bill data from Nebia customers.

Participating in this study is easy. All you need is 5 minutes and access to your water bill. Please visit this link to read more details.

We will randomly select 25 customers who participate to receive $40 gift cards from Amazon.

Nebia is ___________

Nebia is such a fundamentally different kind of shower experience that it is sometimes hard to find the right words to describe it. With hundreds of reviews, here is a compiled list of the most used descriptions, in order of frequency.

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Click here to leave your own review.

U.S. backer and haven’t received your order yet?

If you are a Kickstarter backer in the US, you should already have received a survey to confirm your shipping address and shower compatibility. We are sending regular reminders as this is a necessary step before we can ship your Nebia(s). Please check your spam folder for communications from Nebia.

If you have already filled out the survey and indicated that you needed assistance to verify if your bathroom is compatible - you should have received an email from us asking for three pictures. You can send the 3 pictures to support@nebia.com.

Thank you!

The Nebia Team

June Production Update

Summer is finally here! With the sun shining and the flowers blooming, we are drawn to the outdoors and all of the fun adventures waiting outside. So get dirty, get sweaty, get wet - you’ll have a good excuse to indulge a little longer in your Nebia Shower System!

Read below for the June recap, including:

  • Shipping progress
  • Introducing the most requested add-on: a second Dock
  • A more environmentally friendly packaging

After several months of production ramp-up, we are proud to announce that we have delivered over 8,000 Nebias! We have shipped to all of our U.S. Kickstarter backers (who have responded to the address confirmation survey) and we have started shipping to international backers. Keep an eye out for emails from support@nebia.com, you will need to complete our compatibility and address confirmation survey to receive your order.

While we have shipped a record number of Nebia Shower Systems in recent weeks, this has also meant an increase in customer inquiries and questions. We would like to apologise for any delay in response from our team. We hold ourselves to a high standard to provide quick and helpful customer support. In order to address the high number of inbounds, we have pulled in the entire company to answer emails and phone calls on a daily basis. Thank you for your patience, we will get back to everyone.

111 reviews and counting

Reviews on our website are beginning to pour in from our firsts backers! Remember to leave a comment when you receive your Nebia - what you think of it matters.

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If you are particularly keen on Nebia and writing about it is simply not enough, we hope you will be inspired by a fellow backer, Aaron Anderson, who reviewed the Nebia Shower System…in the shower!

There’s a new Dock in town

After countless requests, we are now offering the option to buy an additional Dock! This should be particularly interesting for those sharing the Nebia Shower System, for everyone to have their own Dock at their respective heights. For a limited time, we are offering the Dock at $39 (the final price will be $49). Click here to order an extra Dock.

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Tips

Nebia is a fundamentally different type of shower experience and the design is unlike anything created before. We have noticed some recurring questions being sent to our support team, and we thought it best to share a couple of tips with the whole community.

  • Moving the Dock. The Wand should be focused on your lower half when positioned on the Dock, and you may have placed your Dock too high for the optimal 360° experience. If you decide to move it, you will find a second Dock adhesive patch under the Wand Cleaning Cap. To move the Dock, detach it from the wall using some rubbing alcohol, place the new adhesive patch at the center of the back of the Dock, and reposition the Dock at hip level. As a reminder, make sure the wall is clean and dry before attaching it!
  • Strength Mode. Some of you have asked us why one of the nozzles wasn’t working. That is the Strength Mode nozzle turned off. To turn it on, activate the switch on the Arm behind the Head.
  • Using the Stabilizers. If you notice a wobble when sliding the Arm up and down, you may want to install the stabilizers on the back of the Bracket. Please follow these steps to install them.

New Packaging

Sustainability is at the core of everything we do at Nebia.

Shortly after shipping the first 1,000 Nebias we saw an opportunity for improvement in our packaging. Our objective was to use less material, decrease the overall size, provide an even better user experience and more durable protection.

Our team worked for two months on the new packaging, which we began using to ship Nebia’s just last week. Here are some of the improvements:

  • Overall volume is reduced by 11%
  • The entire box is now 100% recyclable
  • Reduced material transport from 2,000 miles to less than 100 miles by working with a local partner

Below is a sneak peek of the new design. Notice the volume highlighted in blue? If you were to fill the box with water while showering, the blue volume is how much water you will use with Nebia. The entire box is how much water you would have used with a traditional shower.

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May Production Update

Dear Friends of Nebia,

Production is picking up steam! May has been a very busy month at our manufacturer’s facility, shipping the highest number Nebia Shower Systems since we started fulfilling your pledges.

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A couple weeks prior to shipping your Nebia, we will send you a shipping and compatibility survey and ask you to verify payment information. Please keep an eye out on the inbox you used for your pre-order for communications from support@nebia.com. The subject line for this email will be “Required survey to receive your Nebia Shower System”.

Nebia D&AD Award

It is with great pride that we are celebrating winning this year’s D&AD Pencil award for sustainable product design! This is a prestigious recognition from those shaping the future of design and we were judged alongside other exciting and innovative products. Thanks to our industrial design partners Box Clever for their efforts.

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Robert Scoble’s live unboxing and installation of Nebia

Tech Evangelist and Futurist Robert Scoble received a special hand-delivery of the Nebia Shower System from our CEO, Philip Winter. Scoble is known as the authority on technologies in the shower after his iconic 2013 picture wearing the Google Glasses while showering. Click this link to watch his live unboxing and installation of Nebia.

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Nebia Showers bring May Flowers

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April Production Update

Dear Friends of Nebia,

Over the past month, we have been ramping up production, shipping an increasing number of your Nebia Shower Systems. We remain on track with the shipping schedule we presented in the February update:

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Tips for Getting the Full Nebia Experience

It is no surprise that Nebia is a fundamentally different kind of shower from what you have been accustomed to all your life. While you probably rarely adjust your traditional shower, Nebia is extremely versatile. Here are a couple of pointers to make Nebia the best shower you have ever had:

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Discover where the magic happens and meet our team

Over three thousand of you tuned in last month for a live tour of our office, where we introduced you to the team and you go to ask us questions. If you missed it, you can access the video here.

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April social roundup

It is always a joy to receive a glimpse into the life of Nebia in their respective new homes. Here are some of our favorite comments from the past month.

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If you would like to read a more in-depth blog review from two of our Kickstarter backers, check out the Chaney’s thoughts on Nebia. Here is a sample: “this is a piece of tech that CJ and I love equally – which almost never happens. The bottom line: If you like the planet and if you like to shower, you should have a Nebia."

Discussion on responsible consumerism

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Our CEO, Philip, recently took the stage at FactionSF alongside leaders from Patagonia, Levi’s and Allbirds to discuss mission-driven retail. It is inspiring to have a conversation with industry leaders who are redefining what it means to build products with sustainability at the core of the company’s mission.

March Production Update

Dear Friends of Nebia,

We reached an important milestone this week: shipping our 1,000th Nebia Shower System! Thank you for the enthusiastic feedback from those of you who have already received your Nebia’s. For those of you who are still waiting, please know that we are steadily ramping up production to deliver your pledge promptly!

This update covers the following:

  • Shipping progress and schedule
  • Recap of initial feedback from Kickstarter backers
  • Announcement of the final price ($699) and the factors that went into the decision
  • Tune in for a live stream from our office on Facebook Live - Monday April 3rd at 11:30am PT / 2:30pm ET

Shipping update

When to expect your Nebia Shower System

We are steadily ramping up production to deliver your Nebias promptly! For orders placed on our website, you can expect your Nebia Shower System to arrive between July-August (we are shipping in the order that reservations were placed). Thank you for your patience.

Here is our shipping schedule for the Nebia Shower System:

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Nebia is making waves

Every week, more Nebia Shower Systems go into the world and into your homes. We read every Tweet, Instagram post, Facebook comment, and email with the same care that a parent reads over their children’s report card. So far, we have been very proud parents. Here are a handful of the many comments that warmed our hearts.

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Updated price for the Nebia Shower System (in-depth explanation on our blog)

Earlier this week we announced an increase in the final price of the Nebia Shower System to $699. Don't worry, this is only for new orders placed on nebia.com. As a Kickstarter backer, you have already secured your pledge, and you will not be charged more.

Reaching a final price for the Nebia Shower System is not a decision we made lightly. As many of you know there have been countless iterations and refinements made along the way in our pursuit of building the best possible shower experience and defining a new standard for sustainability.

We will be gradually increasing our pre-order price to reach a final price of $699 by the time we are shipping on-demand this summer. The current pre-order price of $399 will be available until next Tuesday, Apr 4th (11:59pm PT), after which we will increase to the next pricing tier. If you would like to place an order or would like to recommend Nebia to a friend, this is a great time to do so.

On our blog we have outlined the vision for our company and the in-depth reasons behind this pricing change. Below is a summary of the key takeaways:

  • Enhanced Features: The Magnetic Dock, the seamless 25” of vertical slide that doesn't require clunky buttons, the easy 10-minute self-installation mechanisms, the sustainable PVC-Free hose, the custom ressure regulator, and the cleanings caps are each major innovations in their own right. Some other companies may have saved these enhancements for the second version of the product. In the spirit of exceeding expectations, we incorporated them to the first version of the Nebia Shower System.
  • U.S. Craftsmanship: Nebia is built entirely in the U.S., to ensure the highest quality, down to the finest details.
  • A Meaningful ROI: The Nebia Shower System will save the average California home of two nearly $300/year in water and energy bills. It is also much more affordable than other shower systems when you consider the typical installation costs.
  • Cutting Out the Middlemen: The decorative plumbing industry is fraught with price distortion and unnecessary mark-ups (traditionally as much as 6-8x). By building a direct relationship with our customers we can provide the highest value at a fair price.

The true value of the Nebia Shower System

Over the course of one year, the Nebia Shower System is much more cost effective than the conventional shower system, and it keeps paying back returns after that!

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Want to estimate the savings in your home? Check out our calculator.

Catch up with us: Facebook live stream on Monday 3rd April at 11:30am PT

In March 2016, we recorded our first live stream - from our garage-office in the heart of San Francisco. The participation from our community was remarkable, over 800 people joined in, and your enthusiasm and curiosity for our work provided an influx of energy that lasted weeks. We have come a long way since, our team has grown by 7 people, we moved to a bigger office (with windows!), and there are dozens of Nebia’s at every corner. Tune in for another Facebook Live Stream On Monday, 3rd April at 11:30am PT / 2:30pm ET for a chance to see where the magic happens and ask us your questions. We look forward to catching up directly with you!

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Thank you for your continued support,

The Nebia Team

Nebia in the press

Check out the latest podcast about Nebia with our CEO Philip Winter to hear him discuss the company origins and where we are heading!