Dear friends of Nebia,
Nine thousand Nebia Shower Systems are now out in the world! We have fulfilled almost all Kickstarter pledges with the exception of international orders. To our friends from abroad: thank you for your continued patience! We will begin international shipping in mid-August, and it will take approximately 5-6 weeks to fulfill all remaining orders.
The magical thing about Nebia is as more people choose to use it, the lower our collective footprint. Since the start of 2017, Nebia backers have saved an estimated 8 million gallons of water (30 million liters). By the end of the year, we estimate the total water saved by Nebia customers will surpass 40 million gallons (150 million liters). Thank you for being the genesis of this movement; the savings have only just begun.
Keep reading below for the following updates:
- International delivery schedule
- Collecting data on water savings
- Distilling hundreds of reviews
- Remaining U.S. backers: waiting on your response
International delivery schedule
Without further ado, we will begin shipping to our backers outside of North America in August. You all have been incredibly patient as we have refined our production processes and have made custom pipe adapters. We are very grateful for your continued support and thrilled that you will be experiencing Nebia very soon.
If you are a backer and have requested shipping to Europe or anywhere else outside of North America (not Canada, Mexico and U.S.), PLEASE READ the details below.
Compatibility Requirements: Most bathrooms outside of North America have a set-up which is NOT compatible with Nebia. The key requirement for compatibility is that your water outlet exits the wall around head height or taller. In Europe (and other parts of the world) it is most common for the water outlet to exit below your waist height. Please visit this link for a full set of compatibility requirements and illustrations.
Required Survey: We require that all backers fill out a survey confirming their address and that their bathroom is compatible with Nebia. Everyone should have received this survey to the email address associated with their Kickstarter account. If you have not received this survey please check your spam folder for a message from Nebia or contact us at email@example.com.
When confirming your address, please make sure to leave an accurate phone number. This is required for all shipments outside of the U.S.
We will NOT ship your Nebia until you have responded to the survey. Please know that we don’t like filling out surveys either. However, it is the only way for us to ensure that Nebia will work in your home before we ship. :)
Shipping Schedule and Details: Orders will ship out daily as we produce them, starting in mid-August and lasting through September. In an effort to promptly get your Nebia(s) home, we have decided to ship all orders by air using FedEx. We are covering this additional cost to save 4-6 weeks of traditional overseas shipping time. As soon as your order ships, you will receive an email with your tracking information.
Import Taxes and Customs Duties: Orders shipped outside of the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient will be responsible for these charges. Please consult with your local authorities if you would like to estimate the cost. Unfortunately, we cannot provide accurate estimates as these costs can vary within countries.
- Return Policy: We have a 30-day return policy, however, the customer is responsible for the arrangement and the cost of return shipping. Please visit this link for more information.
One final note: we have created custom adapters for all countries outside of North America. If you have requested to receive your order in any country other than Canada, Mexico or the U.S. you will receive a unit with BSPT adapters (British Standard Pipe Threads), which is used most commonly outside of North America.
Submit your water bill for a chance to win an Amazon gift card
We estimate that Nebias have saved over 8 million gallons of water already. In an effort to more precisely estimate water, energy and financial savings from using Nebia, we are collecting water bill data from Nebia customers.
Participating in this study is easy. All you need is 5 minutes and access to your water bill. Please visit this link to read more details.
We will randomly select 25 customers who participate to receive $40 gift cards from Amazon.
Nebia is ___________
Nebia is such a fundamentally different kind of shower experience that it is sometimes hard to find the right words to describe it. With hundreds of reviews, here is a compiled list of the most used descriptions, in order of frequency.
Click here to leave your own review.
U.S. backer and haven’t received your order yet?
If you are a Kickstarter backer in the US, you should already have received a survey to confirm your shipping address and shower compatibility. We are sending regular reminders as this is a necessary step before we can ship your Nebia(s). Please check your spam folder for communications from Nebia.
If you have already filled out the survey and indicated that you needed assistance to verify if your bathroom is compatible - you should have received an email from us asking for three pictures. You can send the 3 pictures to firstname.lastname@example.org.
The Nebia Team